Is the painting stretched on a wooden frame and ready to hang?
Yes, all my paintings in my shop are stretched on a pine wooden frame and are included with a hanger, so ready to hang.
Do you ship your paintings world wide?
Yes, All my paintings are shipped world wide. A shipment takes about 10 – 12 days to arrive at your doorstep. Every Tuesday all orders are packed, picked up and shipped directly to it’s destination.
Do you charge shipment costs?
All my online paintings are shipped for free (World wide).
Only larger custom items will be charged with an extra fee, depending on the size of the painting.
The largest size I can ship is 3 meter in total length (1x lenght, 2x height, 2x thickness) So this is the maximum for free shipping. Larger sizes are possible, but shipping with DHL or UPS requires an additional fee. This fee is estimated on the total size of your painting.
What is the estimated delivery time
Every Tuesday all the orders of the week are packed, picked up and shipped directly to it’s destination. Usually it will take 10 – 12 days to arrive at your doorstep.
However, if your package is held and checked at customs it can take up to 10 days or longer (this doesn’t happen a lot).
What’s the largest size you can ship?
The largest size for free shipping is 3 meters (118″) in length, the measurements are: 1 x length, 2 x height, 2 x depth. One side maximum length size of 150 cm (59″).
If your custom painting is larger than 3 meters (118″) it can not be shipped with my regular postal service and I have to ship it with UPS or DHL. You can find the shipping fee on their website. Please contact me if want to know the exact price for shipping.
Is the painting insured while shipping?
Yes, all my paintings are 100% insured.
If your package is lost or damaged, I will do the best I can to solve this problem.
If lost or damaged during shipment, I will repair or create a new item for you, without any further cost.
What kind of custom order can I place?
You are more than welcome to inquire about a custom work, for example when you prefer an artwork in a different color, size or color stream.
NB: in the rare case where I feel the request is too specific or out of range from my line of work I will hold the right to refuse that order – thank you for understanding.
How long does it take to finish a custom order?
It takes me about 1 week to finish a custom artwork. If you prefer a specific size, I have to order a special canvas and that will probably be an extra week.
Do I have to pay a deposit for a custom request?
Yes, I will ask 50 USD payment in advance as a deposit. I will deduct it from the price when you decide you want to buy the artwork. Also, I charge a standard 10% extra on custom orders for the same size painting.
Although I will do my best to create the best custom item, it’s always possible you don’t like the final result. Because I don’t want you to have an artwork that is not completely to your satisfaction, you don’t have to buy it. However, the 50 USD deposit will not be returned – thank you for your understanding.
What kind of materials do you use?
I use a pine wooden 6.5 cm wide frame, this gives the painting its strength so it will not bend or break.
I use water based acrylic paint.
The structure that I use is different in a lot of my paintings, sometimes I even use sand to get the really rough look.
How to hang?
Your painting arrives at your doorstep stretched on a pine wooden frame with a hook in the backside. This way it’s very easy to hang, the only thing you need to do is put a screw in the wall.
Can I return my painting?
Yes, I want all my customers to be completely satisfied. Within three weeks after receiving the artwork, you can return your painting and get a complete refund. I have to note that your shipping cost back to me will be at your own expense.
Can I try out a painting?
No, I do not lend out paintings to homes or businesses.
However, you can always buy a painting and return this within 3 weeks time, shipping costs back to me will be at your own expense but for the painting you receive a full refund.
How do I know it’s a real Ronald Hunter painting?
All my paintings have a certificate on the back of the painting and will be signed with my own horizontal/ vertical logo on the front.
Can I hang the painting outside?
No, you shouldn’t hang the painting outside. I use acrylic paint and this dissolves in the rain. Also, the wooden frame is not made for outside weather conditions.